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Frequently Asked Questions
Our watches
Our watches are powered by carefully selected Japanese quartz and meca-quartz movements, known for their precision, reliability, and low maintenance. Each movement is chosen to complement the design and functionality of the timepiece, ensuring dependable performance for everyday wear. Specific movement details can be found in the specifications of each model.
Our stainless steel watch bracelets can easily be adjusted to fit your wrist by removing links. A bracelet adjustment tool is included with every watch featuring a stainless steel bracelet, allowing you to achieve a comfortable and secure fit at home.
All watch case sizes are in the specification section on every watch product page.
All watch case water resistance depths are in the specification section on every watch product page.
Orders & Shipping
Yes! You will receive a tracking number once your order has been dispatched from our warehouse.
We offer worldwide shipping to most countries. However, certain destinations may be excluded due to shipping restrictions or carrier limitations. Shipping availability is automatically confirmed during checkout based on your delivery address.
We work to fulfill our orders as promptly as possible. Our warehouse begins processing your order within one business day after it is submitted. The delivery time within Europe is 2-3 days, North America is 3-6 days and for the rest of the world, it is 5-7 days.
Every watch comes in an original Geltier watch box. The watch box is carefully protected with bubble wrap and placed inside a sturdy shipping box, to achieve good protection against possible external impacts during shipping and handling.
WARRANTY & CARE
Your Geltier watch is warranted for two years from the date of purchase against all manufacturing defects.
For warranty repairs, the defective watch must be registered as soon as possible by contacting us via support@geltier.com. In your email, please specify your name and order number, and provide a detailed description of the issue.
We ask all customers to check your original orders and compare your product against the website when you receive it. If you believe you received the wrong item, or your order is damaged, please contact us within 7 days so we can work with you to correct the issue.
Once we receive and inspect your return, we will process your refund promptly in accordance with our return policy and applicable consumer protection laws.
Every Geltier watch and strap undergoes rigorous quality control before shipping. However, if something is wrong with it, send us an e-mail with a photo and a description of the problem. We’ll resolve the issue in an uncomplicated manner that makes everyone happy.
For full information, please see the Warranty page and Terms & Conditions. Briefly, warranty covers primarily manufacturer errors.
Please read Warranty page and Terms & Condition for full information. The warranty does not cover damage caused by misuse or normal wear and tear.
Payments & Other Questions
You can choose to pay using Credit card and Paypal.
In some countries, we also support Klarna, Amex, Google Pay, and Apple Pay.
Payments may occasionally be declined by your bank for security reasons or due to card restrictions. Please contact your bank or try another available payment method.
The most secure way to find out about the latest news is to sign up to our newsletter via the front page of our website. Also make sure to follow our channels on social media.
Didn't your question get answered? Don't hesitate to email us!
